To correct a telephone system problem, Information Services needs to disrupt telephone service on campus at 5:00 P.M. on Thursday, June 29, 2023. The disruption should last ten minutes, and service should be restored by 5:10 P.M.
With the long weekend ahead and finals on the way, Information Services has a friendly new face to help you find what you need when the Help Desk is away…
Introducing Answer Bot, a new interface where K students, faculty, staff, and parents can try to find what they need with suggestions from Answer Bot. Not seeing a solution? Answer Bot also helps you submit a request to the Help Desk much easier.
Planned maintenance from 5:00 P.M. to 7:00 P.M. on Thursday will interrupt some services on campus. Expect a brief VPN disruption every week.
Some email delivery will be delayed
The interruptions listed above are expected to require the entire maintenance window. The interruptions above are necessary to improve performance, reliability, and security of the systems in question.
If you have further questions about this upcoming maintenance/outage please Contact the Help Desk between 8:00 A.M. – 5:00 P.M. at :
To kick off 2023, here are some new and some not so new IS resources that will come in handy throughout the quarter.
As always, if you need to connect, please feel free to send us an email at HelpDesk@kzoo.edu or stop by the Help Desk in the Upjohn Library Commons (located on the first floor to the right of the grand staircase). We’re open Monday – Friday: 8:00 a.m. – 5:00 p.m. with Student Computer Consultants available during some off hours.
Community Member Pages
Looking for resources depending on whether you’re a student, faculty, or staff member? If so, select the page that relates to you:
This week’s post for Cybersecurity Awareness Month covers habits relating to passwords and password managers. To be cybersecure:
1. Create passwords with these three principles
Long – All passwords should be at least 12 characters long.
Unique – Never reuse passwords and create unique passwords for each account.
Complex – Use a combination of upper and lower case letters, numbers, and special characters.
Remembering passwords and following these principles may sound hard, but there’s a better way…
2. Use a Password Manager
Password managers make it easy to use passwords that are long, unique, and complex. They save time, work across all your devices and operating systems, and can alert you when a password has become compromised. Visit the National Cybersecurity Alliance password managers page for more information including password manager options you can use to be more secure.
3. Know When to Change your Password
As reported by the National Institute of Standards and Technology it is no longer recommended to change your passwords every few months. For personal accounts we recommend focusing on creating long, unique, and complex passwords. Should you become aware that an unauthorized person is accessing an account or a password was compromised in a data breach, change your password immediately. Please note that as part of our process at Kalamazoo College, we require users to change your KNET password periodically; however, there may be a change to this process in the future.
To spread cybersecurity awareness, this month IS will be sharing key behaviors we can all adopt to be more secure. Read our posts each Friday for the month of October to learn more.
About Cybersecurity Awareness Month
“The National Cybersecurity Alliance launched Cybersecurity Awareness Month in partnership with the U.S. Department of Homeland Security in 2004. The campaign is a strong collaboration between government and private industry to raise awareness about online security” (National Cybersecurity Alliance). You can learn more about the month and other cybersecurity initiatives on the National Cybersecurity Alliance website.
Habits to adopt:
Throughout the month of October we will be sharing more detailed information on the following habits:
Using strong passwords and a password manager
Enabling multi-factor authentication
Recognizing and reporting phishing
Complete required and offered cybersecurity trainings offered by IS
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Welcome, welcome, welcome! Whether it is your first or last year at the College, the Information Services (IS) team is here to help you get ready for the new academic year. To start the quarter off right, please review the list of common resources available to you.
If you need to connect, please feel free to send us an email at HelpDesk@kzoo.edu or stop by the Help Desk in the Upjohn Library Commons (located on the first floor to the right of the grand staircase). We’re open Monday – Friday: 8:00 a.m. – 5:00 p.m. with Student Computer Consultants available during some off hours.
Hornet Hive – The Hornet Hive is the campus hub for announcements, event listings, and links to campus web resources.
Office 365 – Free access to Office 365 which includes Word, Excel, PowerPoint, OneNote, Sway, Teams, Stream, and online file storage space in OneDrive.
Moodle – Where you can access instructor course materials, your grades throughout the quarter, and more.
Printing – Information on standard laser printing, color and large format/poster printing, 3D printing, printer locations, cost, print credits allotments, and how to set up wireless printing.
Connecting to the Internet – See our instructions for using the eduroam network! Setup takes a few minutes, but it will work all year, all over campus, and at other campuses all over the world.
Visit the Student Tools page for more resources and student IS news throughout the year.
View the Staff Tools page for more information on other resources to utilize throughout the year.
Additional Resources Worth Mentioning
Register an Entertainment Device – Do you have an entertainment device such as a console to use on the Kalamazoo College network? Check out the Register a Device page to follow the required steps and complete the Device Registration form.
Visit the Wi-Fi troubleshooting page to assist you in resolving your issue. Please attempt all troubleshooting tips that apply to your circumstance before completing a report.
Due to the complexities of Wi-Fi-related problems, specific details are needed to help resolve Wi-Fi related issues. You must provide the following in order to submit a Wi-Fi Outage Report.
List of Information to Complete the Wi-Fi Outage Report Form
The wireless network you were attempting to connect to
Screenshot of the error you encountered, or the exact error message as displayed on your device
Note: A full screenshot of the error you are encountering is the most reliable way we can assist in resolving your issue
Date of occurrence
Time of occurrence
Location of occurrence
If this issue has happened elsewhere on campus. If so, the location(s) it has occurred
If the device was able to connect successfully in any other locations on campus. If so, the location(s) it has been successful
Type of device experiencing the issue
Note: If you are using a device running on Android 10 or iOS 14 you will need to disable MAC randomization on your device first. See the Wi-Fi Troubleshooting section for instructions.