About Multi-Factor Authentication (MFA)
What is it?
Multi-Factor Authentication (MFA) means using more than one key (e.g. password) to log on to a given service. You are probably familiar with MFA if your bank sends you a text message when you log in. We are using MFA for all Office 365 apps (like email, Teams, Word, etc.).
MFA is a standard practice at most colleges, universities, and businesses for when those businesses allow access to protected information. It helps protect personal and institutional information from theft, cyberattack, and ransomware. MFA protects your account and protects Kalamazoo College because when you sign in, you prove your identity in two ways: with something you know (a password) and something you have (usually a phone). Additionally, K must use MFA to comply with insurance requirements. Use of MFA will be required for all who use K’s Office 365 apps.
MFA Implementation & Set-Up
- Go to https://aka.ms/MFAsetup and sign in with your long-form email address, like email@example.com
- You’ll be walked through downloading the Microsoft Authenticator app. Tip: After downloading the app, open it, but then immediately to return to your browser (trying to sign in from inside the app gets confusing).
- Once finished, we recommend returning to https://aka.ms/MFAsetup to add a phone as a backup sign-in method
- Frequency of Authentication – Expect to see prompts to authenticate with MFA will occur about once every 90 days.
- Computer Rebooting – Rebooting your computer does not sign you out of the apps on your computer. You should not expect a reboot to trigger an MFA prompt.
- MFA and VPN – MFA for Office 365 apps does not change how employees will use Colleague or VPN. Continue to use these services as before.
- Tablets – It may be convenient to have the Microsoft Authenticator app for iOS or the Microsoft Authenticator app for Android on your tablet in addition to your phone. If you do so, you can use your tablet to authenticate in case you get a new phone or new phone number.
- Microsoft Authenticator per Device – You do not need the Microsoft Authenticator on each device you use Office 365 apps. You only need to download the app on one device to be able to authenticate using the Microsoft Authenticator app. For instance, when you log into Teams on a laptop, you can confirm the logon with the Microsoft Authenticator app on your mobile phone. It’s smart to add the Microsoft Authenticator app for iOS or the Microsoft Authenticator app for Android to a second device, in case you have problems with your main device.
MFA Troubleshooting and Tips
Having MFA trouble? This Multi-Factor Authentication (MFA) reset form should be used if you are having trouble gaining access to your account via your current MFA methods. Possible scenarios where this could happen include:
- You’ve received a new phone number which is no longer connected to your account.
- A new smart device has prevented your Authenticator application from working properly.
- You aren’t receiving authentication notifications properly.
If we are able to verify your identity against our records, your passwords will be reset within two business days.
After a reset, your next log on will require a new Multi-Factor Authentication method before accessing your account.
MFA Reset Form
Please Login to use this form.
Problems or questions?
Please contact the Help Desk (firstname.lastname@example.org, 269.337.5800), or visit us in the Upjohn Library Commons, room 117 for additional questions.