Category: Uncategorized

Today is the Day! It’s Phone Migration Day!

Posted on by Katrina Frank

Making the Switch

Hello Faculty and Staff!

This morning, after 9 a.m. the College’s aged telephone system will be replaced with Microsoft Teams Phone. With Teams Phone, employees can place calls and receive calls outside of the College. Faculty and Staff can also expect many new services and features like setting unique voicemails, receiving voicemail transcriptions and messages via email, and more.

Note: The best way to seek help if you are having issues with Teams Phone during this migration is to email HelpDesk@kzoo.edu with a description of your issue and our computing team will get back to you as soon as possible. 

Things to Note and Explore

Taking Calls

  • Taking calls via Teams app – Most faculty and staff will not have a traditional desk phone. Instead, you will use Teams Phone which works within the Teams app on your computer or smartphone. 
  • Old Phones – Cisco IP desk phones will no longer be in use after the transition. These phones will be collected by IS staff for proper disposal.
  • Personal Phones – You are not required to use your personal cell phone to answer Teams calls. If you choose to have the Teams app installed on your phone, there are settings for whether and when you want it to ring. Please work with your supervisor to determine the expectations for your availability.

Hardware

  • Hardware during initial set-up – We recognize that with this change some may be in need of a headset or desk phone. Before submitting a request for hardware, we ask that you try to use Teams Phone as is for the initial period of time to evaluate how your set-up is functioning for you.
  • Requesting Hardware – During this time please note your pain points and if you feel that you need additional hardware to make your set up more functional, please reach out to the Help Desk (HelpDesk@kzoo.edu) so we can work with you to find a solution.

Training and Resources

  • Phone Migration Project – Provides details on the project itself including FAQs and links to instruction.
  • Phone Services – For instructions on how to use Teams Phone visit the Phone Services page.
  • Phone Guides – Check out these instructions to learn the ins-and-outs of Teams Phone.

Phone Support

We anticipate supporting a lot of community members today, with that said, we ask if you are having issues with Teams Phone during this migration is to email HelpDesk@kzoo.edu with a description of your issue and our computing team will get back to you as soon as possible. 

Don’t Wait! – Action Items for Campus-wide Phone Migration

Posted on by Katrina Frank

Hello Faculty and Staff!

Beginning 9 a.m. on Wednesday, August 27th the College’s aged telephone system will be replace with Microsoft Teams Phone. The new Teams Phone service will enable our community to keep call features as our old system as well as allow calls to be placed and received outside of the College. Faculty and Staff can also expect many new services and features like setting unique voicemails, receiving voicemail transcriptions and messages via email, and more.

To make this switch as painless as possible, all faculty and staff should take care of the action items listed below.

For questions on this project, please email HelpDesk@kzoo.edu.

Immediate Action Items – Don’t wait!

  • Retrieve any of your voicemails that you want to have from the old system since they will not migrate to Teams Phone. Review Cisco Phone Documentation for instruction to access your voicemails.
    • Want to save your voicemail, but don’t know how to? – Sometimes the simplest tech is the right tech! Simply play your voicemail on your College phone and use personal cell phone recording app to capture and save.
  • Verify and set up your voicemail in Teams. This needs to be done BEFORE the switch date so you can start receiving voicemails in the new system as soon as the switch takes place at 9 a.m. on August 27th.

What to Expect on Switch Day

Date and Time: Wednesday, August 27th – 9:00 a.m.

  • Starting at 9 a.m. off campus calls to your Kalamazoo phone number will now ring on your computer and any other Teams app that you have installed and set up (mobile, laptop, etc.)
  • If you have Teams set up on other devices you can also utilize Teams Phone there in your Call tab. If you need to transfer calls between devices that can also be done easily.
  • Old desk phones should not be used after 9 a.m. Please keep your old phone plugged in so IS can disconnect and collect outdated hardware. It is important that you do not unplug your old phone since it could impact how your office computer works.

Additional Resources

Welcome! – Fall 2024

Posted on by Katrina Frank

Welcome!

K Students, Faculty, and Staff,

Welcome, welcome, welcome! Whether it is your first or last year at the College, the Information Services (IS) team is here to help you get ready for the new academic year. To start the quarter off right, please review the list of common resources available to you.

If you need to connect, please feel free to send us an email at HelpDesk@kzoo.edu or stop by the Help Desk in the Upjohn Library Commons (located on the first floor to the right of the grand staircase). We’re open Monday – Friday: 8:00 a.m. – 5:00 p.m. with Student Computer Consultants available during some off hours.

Student Tools

  • Hornet Hive – The Hornet Hive is the campus hub for announcements, event listings, and links to campus web resources.
  • Office 365 – Free access to Office 365 which includes Word, Excel, PowerPoint, OneNote, Sway, Teams, Stream, and online file storage space in OneDrive.
  • Moodle – Where you can access instructor course materials, your grades throughout the quarter, and more.
  • Printing – Information on standard laser printing, color and large format/poster printing, 3D printing, printer locations, cost, print credits allotments, and how to set up wireless printing.
  • Connecting to the Internet – See our instructions for using the eduroam network! Setup takes a few minutes, but it will work all year, all over campus, and at other campuses all over the world.

Visit the Student Tools page for more resources and student IS news throughout the year.

Faculty Tools

  • New Employee IS Resource List – Are you a new employee and need a starting point on the IS resources available to you? Check out the new employee IS resource list!
  • Moodle Help– Information on requesting a course and getting help with our course management system.
  • Office 365 – Links to Office 365 training and documentation by Microsoft.
  • Phone Services – Quick guides on how to use your office phone along with phone line troubleshooting.

Visit the Faculty Tools page for more information on other resources to utilize throughout the year.

Staff Tools

  • New Employee IS Resource List – Are you a new employee and need a starting point on the IS resources available to you? Check out the new employee IS resource list!
  • Office 365 – Links to Office 365 training and documentation by Microsoft.
  • Department Printers – Learn where to purchase printer cartridges and how to get printer repairs
  • Phone Services – Quick guides on how to use your office phone along with phone line troubleshooting.
  • Colleague – For users that need information on our campus administrative system.

View the Staff Tools page for more information on other resources to utilize throughout the year.

Additional Resources Worth Mentioning

  • Answer Bot – Looking for answers but you can’t connect with the Help Desk. Not to worry, try to find what you need using our self-help assistant, Answer Bot.
  • Register an Entertainment Device – Do you have an entertainment device such as a console to use on the Kalamazoo College network? Check out the Register a Device page to follow the required steps and complete the Device Registration form.
  • Wi-Fi Issues
    • Visit the Wi-Fi troubleshooting page to assist you in resolving your issue. Please attempt all troubleshooting tips that apply to your circumstance before completing a report.
    • Due to the complexities of Wi-Fi-related problems, specific details are needed to help resolve Wi-Fi related issues. You must provide the following in order to submit a Wi-Fi Outage Report.

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Internet Outage

Posted on by Peter Zillmann

2024-06-04 15:00 Update: we believe this issue is resolved.
2024-06-04 13:19 Kalamazoo College is experiencing an outage for Internet connectivity. We believe the issue to lie with the College’s Internet Service Provider. Information Services is working with that vendor to seek resolution.

Service disruption: Hornet HQ

Posted on by Peter Zillmann

2023-Oct-20 10:01 Information Services is diagnosing a problem with Hornet HQ Friday morning. Stay tuned for more information.

2023-Oct-20 10:24 Information Services is waiting for a response from Ellucian, the vendor for this software product.

2023-Oct-20 11:30 Service has been restored. Thanks for your patience.

Help is on the way! Introducing Answer Bot

Posted on by Katrina Frank
friendly robot named Answer Bot.

Hello Hornets!

With the long weekend ahead and finals on the way, Information Services has a friendly new face to help you find what you need when the Help Desk is away…

Introducing Answer Bot, a new interface where K students, faculty, staff, and parents can try to find what they need with suggestions from Answer Bot. Not seeing a solution? Answer Bot also helps you submit a request to the Help Desk much easier.

So, give it a go…

Ask Answer Bot!

2023-05-11 Scheduled Maintenance

Posted on by Peter Zillmann

Services to be Interrupted

Planned maintenance from 5:00 P.M. to 7:00 P.M. on Thursday will interrupt some services on campus. Expect a brief VPN disruption every week.

  • Some email delivery will be delayed

The interruptions listed above are expected to require the entire maintenance window. The interruptions above are necessary to improve performance, reliability, and security of the systems in question.

Questions

If you have further questions about this upcoming maintenance/outage please Contact the Help Desk between 8:00 A.M. – 5:00 P.M. at :

Add the K Holiday Schedule to your Outlook Calendar

Posted on by Katrina Frank
screenshot of imported K College Holiday calendar.

Did you know…

You can place Kalamazoo College holidays and “weeks of the quarters” (e.g. Fall Week 1) on your Outlook calendar? It’s true!

To do so follow the K College Calendar Holiday Entries instructions. Also note that this is an Outlook holiday file and is compatible with Outlook for Windows only.

Please contact the Help Desk for more information or additional help.

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New Year, New(ish) IS Resources

Posted on by Katrina Frank

Happy New Year K Community!

To kick off 2023, here are some new and some not so new IS resources that will come in handy throughout the quarter.

As always, if you need to connect, please feel free to send us an email at HelpDesk@kzoo.edu or stop by the Help Desk in the Upjohn Library Commons (located on the first floor to the right of the grand staircase). We’re open Monday – Friday: 8:00 a.m. – 5:00 p.m. with Student Computer Consultants available during some off hours.

Community Member Pages

Looking for resources depending on whether you’re a student, faculty, or staff member? If so, select the page that relates to you:

New Employees

Did you know there are resources for supervisor’s hiring new employees and onboarding tips for new employees? Check them out:

Partner with IS

K faculty and staff are supposed to consult and partner with IS when considering any technology hardware; software; services; and any cloud or externally hosted systems. It’s true!

Learn how to get started:

Scheduled Maintenance

You can count on Information Services regularly performing upgrades and maintenance Thursday evenings from 5:00 p.m. to 7:00 p.m. During this time you can expect a brief VPN disruption.

Note: IS may not publish a weekly scheduled maintenance post if systems do not directly affect the campus community.

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