3D Printing is Now No-Cost

3D printed purple Octopus sitting on one of the Kalamazoo College 3D printers.

No-Cost 3D Printing

Information Services is pleased to announce that our 3D printing services will be no-cost for students, staff, and faculty effective immediately. We hope this invites new ideas, increased participation, and opens up access across campus. The College reserves the right to limit the size/number of prints for individual use, vet appropriate applications, and prioritize academic projects in the printing queue.

Students in the Center for New Media Design will be operating our MakerBot printers and learning skills in 3D printing. We thank you in advance for your patience as everyone begins training this fall.

Want a Model 3D Printed?

If you’d like to discuss having a model 3D printed, stop into the Center for New Media Design during our business hours or contact Josh Moon, Educational Technology Specialist, at 269.337.7415 or Josh.Moon@kzoo.edu.

3D Printing Questions, Ideas or Problems?

Visit the 3D Printing and Scanning Technology section of our website or contact Josh Moon, Educational Technology Specialist, at 269.337.7415 or Josh.Moon@kzoo.edu.

Welcome Back – Fall 2021

Welcome Back

Welcome Back!

K Students, Faculty, and Staff,

Welcome back to K! Whether it is your first or last year at the College, the Information Services (IS) team is here to help you get ready for the new year. Please review the resources below to see how to get connected, access your accounts, and who to contact in need.

Tech Support

The Information Services Website

Use the IS Search field on the right sidebar (or near the bottom of the page if on a mobile device) to find the information you need faster.

Contact the Help Desk

Email: HelpDesk@kzoo.edu

In-Person: Monday – Friday 8:00 a.m. – 5:00 p.m.

Student Computer Consultants: Generally available in labs Monday – Friday: 8 a.m. – 10 p.m. If you are seeking help in the library, SCC’s will be working during library hours.

Moodle Support

Are you having issues with Moodle? If so, please inform your professor and they will help direct you from there.

Library Support

Your Librarians are here for you! Connect with your librarians on the Library website!


Student Tools

  • Hornet Hive – The Hornet Hive is the campus hub for announcements, event listings, and links to campus web resources.
  • Office 365 – Free access to Office 365 which includes Word, Excel, PowerPoint, OneNote, Sway, Teams, Stream, and online file storage space in OneDrive.
  • Moodle – Where you can access instructor course materials, your grades throughout the quarter, and more.
  • Printing – Information on standard laser printing, color and large format/poster printing, 3D printing, printer locations, cost, print credits allotments, and how to set up wireless printing.
  • Connecting to the Internet – Use the eduroam network! Setup takes a few minutes, but it will work all year, all over campus, and at other campuses all over the world.

Visit the Student Tools page for more resources and student IS news throughout the year.

Faculty Tools

Visit the Faculty Tools page for more information on other resources to utilize throughout the year.

Staff Tools

View the Staff Tools page for more information on other resources to utilize throughout the year.


Additional Resources Worth Mentioning

Email & Webmail

Returning students, faculty, and staff should now access their webmail accounts at https://outlook.office.com.

Wi-Fi Issues

  1. Visit the Wi-Fi troubleshooting page to assist you in resolving your issue. Please attempt all troubleshooting tips that apply to your circumstance before completing a report.
  1. Due to the complexities of Wi-Fi-related problems, specific details are needed to help resolve Wi-Fi related issues. You must provide the following in order to submit a Wi-Fi Outage Report.
List of Required Information to Complete the Wi-Fi Outage Report Form
  • Name
  • The wireless network you were attempting to connect to
  • Screenshot of the error you encountered or the exact error message as displayed on your device
    • Note: A full screenshot of the error you are encountering is the most reliable way we can assist in resolving your issue
  • Date of occurrence
  • Time of occurrence
  • Location of occurrence
  • If this issue has happened elsewhere on campus. If so, the location(s) it has occurred
  • If the device was able to connect successfully in any other locations on campus. If so, the location(s) it has been successful
  • Type of device experiencing the issue –
    • Note: If you are using a device running on Android 10 or iOS 14 you will need to disable MAC randomization on your device first. See the Wi-Fi Troubleshooting section for instructions.
  • MAC Address – If you are unsure where to locate your MAC Address please see, How to Find Any Device’s IP Address, MAC Address, and Other Network Connection Details article by How-to-Geek.
  • If there were any other apps running on the device while the issue was experienced. If so, which apps

Microsoft Teams Support Request

If faculty and staff are unable to solve their issue by reviewing the information provided on the Microsoft Teams page, they can submit a Teams Support Request to the Help Desk.

Change: eduroam to Require @knet.kzoo.edu in Username

Previously, we instructed (but did not enforce) that users include the @knet.kzoo.edu suffix as specified in their eduroam network configuration. Beginning Monday, August 23, we will enforce that change. If you omitted that suffix, please update your devices: here’s how to properly configure a device for the eduroam network.

New Tool Available – Microsoft Bookings

Hello K College Faculty and Staff,

We would like to share a new tool available to you! Microsoft Bookings may be useful to individuals or departments that offer appointments for services.

Microsoft Bookings logo.

Want to Learn More About Microsoft Bookings?

Microsoft Bookings Support

We are still refining the best ways to support you and welcome your feedback during the process! If you would like to receive additional support for Bookings, please contact the Help Desk at HelpDesk@kzoo.edu with questions.

Welcome Back – Spring 2021

Information Services Staff

Welcome back to K!

The Information Services (IS) team is here to help get you ready for the quarter! Please view all of the helpful resources below to see how to get connected, access your accounts, and who to contact in need.

Please feel free to connect by sending us an email at HelpDesk@kzoo.edu. Note that we’re open Monday – Friday: 8:00 a.m. – 5:00 p.m. with staff at the Help Desk from 10:00 a.m. – 2:00 p.m. beginning the second week of the quarter.


Student Tools

  • Hornet Hive – The Hornet Hive is the campus hub for announcements, event listings, and links to campus web resources.
  • Office 365 – Free access to Office 365 which includes Word, Excel, PowerPoint, OneNote, Sway, Teams, Stream, and online file storage space in OneDrive.
  • Moodle – Where you can access instructor course materials, your grades throughout the quarter, and more.
  • Printing – Information on standard laser printing, color and large format/poster printing, 3D printing, printer locations, cost, print credits allotments, and how to set up wireless printing.
  • Connecting to the Internet – Use the eduroam network! Setup takes a few minutes, but it will work all year, all over campus, and at other campuses all over the world.

Visit the Student Tools page for more resources and student IS news throughout the year.

Faculty Tools

Visit the Faculty Tools page for more information on other resources to utilize throughout the year.

Staff Tools

View the Staff Tools page for more information on other resources to utilize throughout the year.


Additional Resources Worth Mentioning

Wi-Fi Issues

  1. Visit the Wi-Fi troubleshooting page to assist you in resolving your issue. Please attempt all troubleshooting tips that apply to your circumstance before completing a report.
  1. Due to the complexities of Wi-Fi-related problems, specific details are needed to help resolve Wi-Fi related issues. You must provide the following in order to submit a Wi-Fi Outage Report.
List of Required Information to Complete the Wi-Fi Outage Report Form
  • Name
  • The wireless network you were attempting to connect to
  • Screenshot of the error you encountered or the exact error message as displayed on your device
    • Note: A full screenshot of the error you are encountering is the most reliable way we can assist in resolving your issue
  • Date of occurrence
  • Time of occurrence
  • Location of occurrence
  • If this issue has happened elsewhere on campus. If so, the location(s) it has occurred
  • If the device was able to connect successfully in any other locations on campus. If so, the location(s) it has been successful
  • Type of device experiencing the issue –
    • Note: If you are using a device running on Android 10 or iOS 14 you will need to disable MAC randomization on your device first. See the Wi-Fi Troubleshooting section for instructions.
  • MAC Address – If you are unsure where to locate your MAC Address please see, How to Find Any Device’s IP Address, MAC Address, and Other Network Connection Details article by How-to-Geek.
  • If there were any other apps running on the device while the issue was experienced. If so, which apps

Microsoft Teams Support Request

If faculty and staff are unable to solve their issue by reviewing the information provided on the Microsoft Teams page, they can submit a Teams Support Request to the Help Desk.

Wi-Fi Troubleshooting and Reporting

K Students, Faculty, and Staff,

The I.S. Team would like to introduce two new resources to help with Wi-Fi:

1. Wi-Fi Troubleshooting

We have provided new information on Wi-Fi troubleshooting that may assist you in resolving your issue. Please attempt all troubleshooting tips that apply to your circumstance before completing a report.

2. Wi-Fi Outage Report Form

Due to the complexities of Wi-Fi-related problems, specific details are needed to help resolve Wi-Fi related issues. You must provide the following in order to submit a Wi-Fi Outage Report.

List of Helpful Information to Complete the Wi-Fi Outage Report Form
  • Name
  • The wireless network you were attempting to connect to
  • Screenshot of the error you encountered or the exact error message as displayed on your device
    • Note: A full screenshot of the error you are encountering is the most reliable way we can assist in resolving your issue
  • Date of occurrence
  • Time of occurrence
  • Location of occurrence
  • If this issue has happened elsewhere on campus. If so, the location(s) it has occurred
  • If the device was able to connect successfully in any other locations on campus. If so, the location(s) it has been successful
  • Type of device experiencing the issue –
    • Note: If you are using a device running on Android 10 or iOS 14 you will need to disable MAC randomization on your device first. See the Wi-Fi Troubleshooting section for instructions.
  • MAC Address – If you are unsure where to locate your MAC Address please see, How to Find Any Device’s IP Address, MAC Address, and Other Network Connection Details article by How-to-Geek.
  • If there were any other apps running on the device while the issue was experienced. If so, which apps

We understand that Wi-Fi outages and slow speeds can negatively impact your academics, work, and home life. Thank you for your patience and collaboration while we solve these Wi-Fi related issues.

Five Ways to Send Files at K that are Better than Email!

While email attachments are quick and familiar, sending files to each other can fill up our Sent Items folders as well as the email storage of our recipients. Information Services is in the midst of a long-term project to eventually migrate our email server to a “cloud” based Office 365 system.  When this happens – likely by the end of this academic year – email quotas will substantially increase.

In the meantime, we have suggestions on how to get files to recipients without using email attachments and filling up your storage quota.

1. OneDrive

OneDrive offers users at Kalamazoo College a robust 1 TB (1000 GBs) of storage. This makes it a great solution for sharing large media files and entire folders. There are many Sharing and Permissions options, but Microsoft’s Share files and folders with Microsoft 365 Business video (2 minutes) explains it efficiently!

2. FileDrop.kzoo.edu

To get started, simply login with your K Net credentials and follow the instructions outlined on the Kalamazoo College secure FileDrop service website. Because all files are securely encrypted, FileDrop is a good choice for transferring files that have sensitive or personally identifiable information with external parties. Storage on FileDrop is not permanent; files are meant to be “picked up” by the recipient within 14 days and are not backed up.

3. Teams Files

Every Teams Channel has a “Files” tab to store documents.  There are multiple ways to add files to that tab.  The simplest method is to click into the Files tab and drag-and-drop a file from your computer into that window.  It will automatically upload the file to the Channel.  Microsoft has further documentation about Sharing Files in Teams.

4. Moodle

If you’re an instructor sharing files with students for a class, Moodle is one of the most familiar, basic resources.  Posting text-based documents like PDFs, Docs, and others is a common use for Moodle. You can also create Folders for more organization. Our Moodle 101 discusses how to Upload and Organize Files.

5. SharePoint Document Libraries

SharePoint Team Sites provide file sharing and group documentation libraries for a range of standing committees and teams on campus. As the fifth option on the list, it isn’t optimized for user self-support in the way manner as some of the other options. Visit Microsoft’s Online SharePoint Quickstart or make a request directly to the Help Desk at HelpDesk@kzoo.edu to get started.

Would you like even more information and updates on new resources for sharing files? Visit the Information Services File Sharing Page for the latest information.

If you have questions on any of these resources, please contact the Help Desk at HelpDesk@kzoo.edu

Welcome Back Faculty and Staff!


Welcome back to K!

The Information Services (IS) team is here to help get your technology in order for the new academic year! View all of the helpful resources below to see how to get connected, access your accounts, and who to contact in need.

Remember, Information Services is here for you! We’re open Monday – Friday: 8:00 a.m. – 5:00 p.m. For Fall 2020 please contact us by sending an email to HelpDesk@kzoo.edu.


Fall 2020 – Quick Guides

Fall 2020 Start Guide to Work Remotely – We have updated our Start Guide for the Fall 2020. Please reference this post for virtual resource centers and other tools to help you work remotely.

Tips for Working Securely from Home – View the top 5 tips for working securely from home.

Popular Faculty and Staff Tools

Faculty Tools

Visit the Faculty Tools page for more information on other resources to utilize throughout the year.

Staff Tools

View the Staff Tools page for more information on other resources to utilize throughout the year.

Who Should I Contact?

Help Desk

Email: HelpDesk@kzoo.edu

Contact us for:

  • Computers
  • Passwords
  • Campus email
  • Websites
  • Wireless access
  • Telephone service
  • Hornet Hive
  • Hornet HQ
Center for New Media Design

Phone: 269.337.7137
Email: Graphics@kzoo.edu

Contact us for:

  • Graphic design
  • Camera checkout
  • Scanning
  • Image editing
  • Desktop publishing
  • Large format printing
Video Production Studio and Editing

Phone: 269.337.7245
Email: KMedia@kzoo.edu

Booking Classrooms

To book a room, use the Room Reservation system or visit the Book a Room website

Facilities Coordinator

Phone: 269.337.7138
Email: BookaRoom@kzoo.edu

Educational Technology

Phone: 269.337.7415
Email: Josh.Moon@kzoo.edu

Contact Josh for:

  • Integrating technology into teaching
  • Moodle LMS
  • 3D printing
  • Virtual reality
Library Services

Visit the Kalamazoo College Library website!

Additional Library Points of Contact:

Media Services

Phone: 269.337.7138
Email: KMedia@kzoo.edu

Contact us for:

  • Audio/visual questions
  • Scheduling computers
  • Video
  • And/or public address equipment for classes and events
  • Video acquisitions
Audio Studio

Phone: 269.337.7138
Email: KMedia@kzoo.edu

Start Guide to Work Remotely – Fall 2020

Our ultimate goal is to support you with your technical needs throughout this difficult time. See our resources below to assist you while working remotely.

Virtual Resource Centers

Specific Tools to Work Remotely

Internet Access to Michigan Residents

We know how important access to a reliable internet connection where you are is, and that it is a challenge for some. The solution to your circumstances will be unique, depending on your location, local providers, others in your living environment, and other factors.

Phones, Voicemail, and Email

  • Voicemail Quick Reference – allows you to check your voicemail off campus, listen to your messages and to record a new greeting
  • Forwarding Calls – Forwarding calls is only available to local phone numbers with a 269 area code. If you would like to forward your calls to your local phone number please complete the forwarding calls form.
  • Email and Webmail – Review our documentation on using your Kalamazoo College email via Outlook (if it was installed on your device) or anywhere on the go with webmail.

File Sharing, Instant Messaging/Chat, and Videoconferencing

  • File sharing – There are many ways faculty and staff can share files remotely. Feel free to choose which K approved method(s) works best for you and your team!
  • Instant Messaging/Chat – Learn more instant messaging though Microsoft Teams or Pidgin.
  • Videoconferencing – Do you need to meet with your colleagues virtually? Learn how you can do so with our newest platform.

Personal Computing

Security

Getting Help

If you are unable to find the information you need from the resources listed or from the IS website, you may contact the Help Desk. Please understand that the Help Desk team is experiencing a high volume of requests and response times may be longer than usual.

Information Technology Acquisition

Need to consider new technology to better serve your students or department? Information Services is here to help! Contact the Help Desk to get started.

We are eager to be your partners in the investigation and acquisition of new technology, whether you are considering hardware, software, or services; for on campus implementation, a subscription on a vendor site, or developed in-house.

We can best help when you involve us early in the process. We’ll help you identify and document your needs and features, and help you determine if there are already solutions available, and if not, work with you to identify and acquire appropriate solutions that are compliant, integrate well with existing systems and data, and provide a good user experience.

For more information, see the Information Technology Acquisition Policy, the Business Office purchasing policies, and our web accessibility policy. Contact the Help Desk early in your search so that we can help!