Your Student Guide to Information Services
IS Student News
The Distance Learning Tech Toolkit
Welcome back students! Although circumstances are vastly different this quarter, the Information Services team would still like to give you a warm welcome back to Kalamazoo College and share how we can support you. We understand that this abrupt transition to distance learning is not easy and our goal is to provide as much support as we can through transparency, documentation, and communication.
Popular Resources for Your Academics
The following resources will be used regularly during your educational endeavors here at Kalamazoo College. Don’t see something that you’re looking for? Visit our Tech Support from a Distance section to connect with us.
Webmail
The Kalamazoo College email system is Microsoft Exchange also known as Webmail or Outlook Web Access (OWA). Webmail provides access to your Exchange email messages, calendar and contact information using only a web browser. Visit the Kalamazoo College Webmail page to log into your account.
Office 365
Don’t have Microsoft products on your laptop or desktop? Not a problem! K students have free access to Office 365 which includes Word, Excel, PowerPoint, OneNote, Sway, and online file storage space in OneDrive. Visit office.com and enter your long form kzoo.edu email address to start using Office 365.
Moodle
Moodle is the course management system where you can access instructor course materials, your grades throughout the quarter, and more. Visit the Kalamazoo College Moodle site to login and see your courses at the beginning of the quarter.
Hornet Hive
The Hornet Hive is the campus portal where students can see announcements, register for courses, and more.
Computer Labs
Although the computer labs are unavailable at this time certain lab software can still be remotely accessed! More instruction on how to access this software will soon be added to the computer labs.
Microsoft Teams
Are you in a club or part of a larger effort and interested in file sharing, instant messaging, and meeting through calling or video chat? Look into Microsoft Teams for communicating all in one place!
Mobile App
K’s official mobile app includes campus news and events, course information for students, links to department websites, office phone numbers and locations, and more.
Adobe Creative Cloud
Did you know that Adobe Creative Cloud can be downloaded and installed on your device for free! Until May 31, 2020 students can download and install creative cloud apps. Visit the Adobe Creative Cloud page for more information.
Tech Support from a Distance
The Information Services Website
The IS website recently underwent a huge reorganization. Based on student feedback from our Spring 2019 usability testing we have made independent troubleshooting a priority. Be sure to first use the IS website if you’re having technical difficulties.
Search Tip : Use the IS Search on the right sidebar (or near the bottom of the page if on a mobile device) to find the information you need faster!
Call the Help Desk
If you are unable to solve issues with one of your K College accounts you can call the Help Desk at 269.337.5800 between 8 a.m. – 5 p.m. Monday – Friday. Please note that with the shift to distance learning for the Spring term, the Help Desk may be experiencing a high volume of requests and response times may be longer than usual.
Email Support
Are you still not finding how to solve your issue on the website? Email the Help Desk or our Student Computer Consultants!
- Monday – Friday 8 a.m. – 5 p.m EST. emailthe Help Desk at HelpDesk@kzoo.edu
- After hours – Students can email StuTech@kzoo.edu
Email Tips : Provide a precise and concise subject line of what you would like solved. Add the steps that you took leading up to the issue and add a screenshot of the issue you’re experiencing.
Moodle Support
Are you having issues with Moodle? If so, please inform your professor and they will help direct you from there.
Library Support
Your Librarians are here for you! Connect with us on the Library website!
Feedback
Do you feel like we’re missing something? If so, please let us know by contacting the Web Services Specialist, Katrina Frank at Katrina.Frank@kzoo.edu.