Category: Network

Freeze Lifted – What You Should Know

Posted on by Katrina Frank
happy illustrated character with two thumbs up signifying it's ok to edit WordPress.

Available Systems

We are happy to share that the content freeze for the Campus Web Infrastructure Modernization Project is now lifted!

Site Content Editors (SCEs) can now made edits to their department websites and the Hornet Hive Announcements as well as the Campus Event Calendar are available for submissions.

If you would like to report any website related issues you experience please complete the website issue/question report form.

For other questions related to this project please email wphelp@kzoo.edu.

New Process for Logging into Websites at K

If you are prompted to log in to view a webpage:

Do

Select the Sign-In button to use the one-click authentication option

Don’t

Do not enter your KNET username and password to sign in with WordPress as this is only meant for WP admins.

Note: If you enter your KNET credentials as opposed to using the single sign-on option, you may be delayed in attempting to log in again. Please reach out to the Help Desk if you are unable to use single sign-on.

a screenshot emphasizing to use the "one-click authentication" sign in button and not the "sign in with WordPress" option.

Reminder: Web Content Freeze Today!

Posted on by Katrina Frank

WordPress, Hornet Hive, and Campus Event Calendar Out of Service

As part of the Campus Web Infrastructure Modernization Project, Kalamazoo College websites will be unavailable from noon today, August 19th to noon Thursday, August 20.

During this freeze period, any changes or updates made by Site Content Editors will be lost and have to be repeated after the freeze.

We also ask all members of the campus community to refrain from submitting Hornet Hive Announcements and Campus Event Calendar requests during this period. Any submissions made during the freeze period may not be processed and could be lost as we complete the migration. Also during this period, there may be brief moments of inaccessibility or strange formatting on our web site while the work progresses, though we expect this to be minimal.

Information Services will notify the campus community when the work is completed. We will also provide a form for reporting any website-related issues that may arise.

Network Outage: ACSJL

Posted on by Peter Zillmann

A network outage is affecting wired and wireless connections in the Arcus Center for Social Justice Leadership. Information Services hopes to work with Facilities Management on Monday, April 4 to begin to resolve this problem.

IT Tip – Having Wifi Issues?

Posted on by Katrina Frank

Are you having issues with Wi-Fi on campus?
Use the Wi-Fi Outage Report Form

Steps to Resolve and Report

  1. Visit the Wi-Fi troubleshooting page to assist you in resolving your issue. Please attempt all troubleshooting tips that apply to your circumstance before completing a report.
  2. Due to the complexities of Wi-Fi-related problems, specific details are needed to help resolve Wi-Fi related issues. You must provide the following in order to submit a Wi-Fi Outage Report.
List of Required Information to Complete the Wi-Fi Outage Report Form
  • Name
  • The wireless network you were attempting to connect to
  • Screenshot of the error you encountered or the exact error message as displayed on your device
    • Note: A full screenshot of the error you are encountering is the most reliable way we can assist in resolving your issue
  • Date of occurrence
  • Time of occurrence
  • Location of occurrence
  • If this issue has happened elsewhere on campus. If so, the location(s) it has occurred
  • If the device was able to connect successfully in any other locations on campus. If so, the location(s) it has been successful
  • Type of device experiencing the issue –
    • Note: If you are using a device running on Android 10 or iOS 14 you will need to disable MAC randomization on your device first. See the Wi-Fi Troubleshooting section for instructions.
  • MAC Address – If you are unsure where to locate your MAC Address please see, How to Find Any Device’s IP Address, MAC Address, and Other Network Connection Details article by How-to-Geek.
  • If there were any other apps running on the device while the issue was experienced. If so, which apps

Change: eduroam to Require @knet.kzoo.edu in Username

Posted on by Peter Zillmann

Previously, we instructed (but did not enforce) that users include the @knet.kzoo.edu suffix as specified in their eduroam network configuration. Beginning Monday, August 23, we will enforce that change. If you omitted that suffix, please update your devices: here’s how to properly configure a device for the eduroam network.

Wi-Fi Troubleshooting and Reporting

Posted on by Katrina Frank

K Students, Faculty, and Staff,

The I.S. Team would like to introduce two new resources to help with Wi-Fi:

1. Wi-Fi Troubleshooting

We have provided new information on Wi-Fi troubleshooting that may assist you in resolving your issue. Please attempt all troubleshooting tips that apply to your circumstance before completing a report.

2. Wi-Fi Outage Report Form

Due to the complexities of Wi-Fi-related problems, specific details are needed to help resolve Wi-Fi related issues. You must provide the following in order to submit a Wi-Fi Outage Report.

List of Helpful Information to Complete the Wi-Fi Outage Report Form
  • Name
  • The wireless network you were attempting to connect to
  • Screenshot of the error you encountered or the exact error message as displayed on your device
    • Note: A full screenshot of the error you are encountering is the most reliable way we can assist in resolving your issue
  • Date of occurrence
  • Time of occurrence
  • Location of occurrence
  • If this issue has happened elsewhere on campus. If so, the location(s) it has occurred
  • If the device was able to connect successfully in any other locations on campus. If so, the location(s) it has been successful
  • Type of device experiencing the issue –
    • Note: If you are using a device running on Android 10 or iOS 14 you will need to disable MAC randomization on your device first. See the Wi-Fi Troubleshooting section for instructions.
  • MAC Address – If you are unsure where to locate your MAC Address please see, How to Find Any Device’s IP Address, MAC Address, and Other Network Connection Details article by How-to-Geek.
  • If there were any other apps running on the device while the issue was experienced. If so, which apps

We understand that Wi-Fi outages and slow speeds can negatively impact your academics, work, and home life. Thank you for your patience and collaboration while we solve these Wi-Fi related issues.

network disruption 2020-12-08

Posted on by Peter Zillmann

A traffic accident has caused network damage at K’s ISP, and it appears to be affecting campus intermittently. Repairs are expected soon.

Update 11:47: Systems have been stable on redundant paths, but repairs have not begun. More disruptions possible later.

Update 17:33: Expect intermittent disruption around midnight early Wednesday as services are restored.

Update 2020-12-09 09:19: Services have been restored as of 05:46.

2020-02-20 Network and Voice Outage

Posted on by Peter Zillmann

2020-02-20 16:22 Services have been restored. Thanks for your patience.

2020-02-20 14:55 Data service has been restored, but voice service is still offline. K is working with CTS toward a resolution.

2020-02-20 14:30 CTS Telecom, K’s ISP, is having network trouble which is affecting voice and network communication to our campus. We are monitoring the situation. CTS indicates that service should be restored soon.

Wi-Fi network registrations cleared

Posted on by WordPress Administrator

Information Services has cleared all Wi-Fi device registrations from fall.

If all you require is Internet access, consider using the eduroam network. With eduroam, you need only connect once per device (not every quarter), and can connect at participating campuses all over the world. More information is available here:

https://is.kzoo.edu/network/wifiaccess/eduroam/ 

For faculty planning to use a personal networked device in class, Information Services recommends connecting and testing those devices before the first day of class.

Please contact helpdesk@kzoo.edu with any questions.