Tips for Working Securely from Home

One of our goals is to enable faculty and staff to work as securely as possible from home.

Our partner in security awareness training, SANS, offers these five steps, also available in more detail as a Top 5 Tips for Working Securely from Home download (PDF, 1.04 MB).

1. YOU are the best defense against social engineering attacks

Don’t let attackers trick you into giving them your login information or personally identifiable information (PII). They’ll try to do this by creating a sense of urgency, posing as tech support or someone you know. Information Services will never ask you for your password.

2. Secure your wireless network

  • Change the default administrator password
  • Enable strong security by requiring a password and enabling encryption
  • Make the passwords strong

3. Be smart with passwords

SANS recommends using a multi-word passphrase to ensure a strong password with many characters. Use different passwords for your KNET account and other accounts, and manage all the passwords with a password manager such as KeePass.

4. Keep software updated

Ensure your computers and mobile devices install software updates promptly, enabling automatic updating whenever possible.

5. Keep kids and guests off your work devices

They can accidentally erase or modify information, or, perhaps even worse, accidentally infect the device.

Start Guide to Help you Work Remotely

New Start Guide for Working Remotely is Available!

For the most recent guide please see the Start Guide to Work Remotely – Fall 2020 post.

Our ultimate goal is to support you with your technical needs throughout this difficult time. We appreciate all of your patience as we continue to handle requests.

Virtual Resource Centers

Specific Tools to Work Remotely

Internet Access to Michigan Residents

Resources to gain low-cost internet access as shared by the Library of Michigan:

Phones, Voicemail, and Email

  • Voicemail Quick Reference – allows you to check your voicemail off campus, listen to your messages and to record a new greeting
  • Forwarding Calls – Forwarding calls is only available to local phone numbers with a 269 area code. If you would like to forward your calls to your local phone number please complete the forwarding calls form.
  • Email and Webmail – Review our documentation on using your Kalamazoo College email via Outlook (if it was installed on your device) or anywhere on the go with webmail.

File Sharing, Instant Messaging/Chat, and Videoconferencing

  • File sharing – There are many ways faculty and staff can share files remotely. Feel free to choose which K approved method(s) works best for you and your team!
  • Instant Messaging/Chat – Learn more instant messaging though Microsoft Teams or Pidgin
  • Videoconferencing – Do you need to meet with your colleagues virtually? Learn how you can do so with our newest platform.

Personal Computing

Security

Getting Help

If you are unable to find the information you need from the resources listed or from the IS website, you may contact the Help Desk. Please understand that the Help Desk team is experiencing a high volume of calls and requests and response times may be longer than usual.

Welcome Back Students, Faculty, and Staff!

Welcome back to K!

The Information Services (IS) team is here to help get your technology in order for the new year! View all of the helpful resources below to see how to get connected, access your accounts, and who to contact in need whether you’re a student, faculty, or staff member.

Remember, if you need help Information Services is here for you! Please feel free to connect by:

  • Stopping by the Tech Help Desk (located in the Upjohn Library Commons)
  • Sending us an email at HelpDesk.kzoo.edu or
  • Giving us a call at 269.337.5800.

We’re open Monday – Friday: 8:00 a.m. – 5:00 p.m.

Student Tools

  • Eduroam – How to connect to the campus wireless network
  • Student Webmail – How to access your Exchange email messages, calendar, and contact information
  • Office 365 – Your free access to Microsoft Word, Excel, PowerPoint, OneNote, and OneDrive
  • Moodle – where most of your instructors will post course materials and grades throughout the quarter.
  • Printing – Learn more standard, color, and 3D printing options available to you.

See the Student Tools page for more information on your resources to utilize throughout the year!

Faculty Tools

Visit the Faculty Tools page for more information on other resources to utilize throughout the year.

Staff Tools

View the Staff Tools page for more information on other resources to utilize throughout the year.

Who Should I Contact?

Help Desk

Email: HelpDesk@kzoo.edu

Contact us for:

  • Computers
  • Passwords
  • Campus email
  • Websites
  • Wireless access
  • Telephone service
  • Hornet Hive
  • Hornet HQ
Center for New Media Design

Phone: 269.337.7137
Email: Graphics@kzoo.edu

Contact us for:

  • Graphic design
  • Camera checkout
  • Scanning
  • Image editing
  • Desktop publishing
  • Large format printing
Video Production Studio and Editing

Phone: 269.337.7245
Email: KMedia@kzoo.edu

Booking Classrooms

To book a room, use the Room Reservation system or visit the Book a Room website

Facilities Coordinator

Phone: 269.337.7138
Email: BookaRoom@kzoo.edu

Educational Technology

Phone: 269.337.7415
Email: Josh.Moon@kzoo.edu

Contact Josh for:

  • Integrating technology into teaching
  • Moodle LMS
  • 3D printing
  • Virtual reality
Library Services

Visit the Kalamazoo College Library website!

Additional Library Points of Contact:

Media Services

Phone: 269.337.7138
Email: KMedia@kzoo.edu

Contact us for:

  • Audio/visual questions
  • Scheduling computers
  • Video
  • And/or public address equipment for classes and events
  • Video acquisitions
Audio Studio

Phone: 269.337.7138
Email: KMedia@kzoo.edu