Beginning next week, FTP connections to peopleftp.kzoo.edu will be only be accessible from on-campus or over VPN. Get help setting up VPN access here. With questions please contact Help.Desk@kzoo.edu
Category: Network
Network Outage: ACSJL
A network outage is affecting wired and wireless connections in the Arcus Center for Social Justice Leadership. Information Services hopes to work with Facilities Management on Monday, April 4 to begin to resolve this problem.
IT Tip – Having Wifi Issues?
Are you having issues with Wi-Fi on campus?
Use the Wi-Fi Outage Report Form
Steps to Resolve and Report
- Visit the Wi-Fi troubleshooting page to assist you in resolving your issue. Please attempt all troubleshooting tips that apply to your circumstance before completing a report.
- Due to the complexities of Wi-Fi-related problems, specific details are needed to help resolve Wi-Fi related issues. You must provide the following in order to submit a Wi-Fi Outage Report.
List of Required Information to Complete the Wi-Fi Outage Report Form
- Name
- The wireless network you were attempting to connect to
- Screenshot of the error you encountered or the exact error message as displayed on your device
- Note: A full screenshot of the error you are encountering is the most reliable way we can assist in resolving your issue
- Date of occurrence
- Time of occurrence
- Location of occurrence
- If this issue has happened elsewhere on campus. If so, the location(s) it has occurred
- If the device was able to connect successfully in any other locations on campus. If so, the location(s) it has been successful
- Type of device experiencing the issue –
- Note: If you are using a device running on Android 10 or iOS 14 you will need to disable MAC randomization on your device first. See the Wi-Fi Troubleshooting section for instructions.
- MAC Address – If you are unsure where to locate your MAC Address please see, How to Find Any Device’s IP Address, MAC Address, and Other Network Connection Details article by How-to-Geek.
- If there were any other apps running on the device while the issue was experienced. If so, which apps
Change: eduroam to Require @knet.kzoo.edu in Username
Previously, we instructed (but did not enforce) that users include the @knet.kzoo.edu suffix as specified in their eduroam network configuration. Beginning Monday, August 23, we will enforce that change. If you omitted that suffix, please update your devices: here’s how to properly configure a device for the eduroam network.
Wi-Fi Troubleshooting and Reporting
K Students, Faculty, and Staff,
The I.S. Team would like to introduce two new resources to help with Wi-Fi:
1. Wi-Fi Troubleshooting
We have provided new information on Wi-Fi troubleshooting that may assist you in resolving your issue. Please attempt all troubleshooting tips that apply to your circumstance before completing a report.
2. Wi-Fi Outage Report Form
Due to the complexities of Wi-Fi-related problems, specific details are needed to help resolve Wi-Fi related issues. You must provide the following in order to submit a Wi-Fi Outage Report.
List of Helpful Information to Complete the Wi-Fi Outage Report Form
- Name
- The wireless network you were attempting to connect to
- Screenshot of the error you encountered or the exact error message as displayed on your device
- Note: A full screenshot of the error you are encountering is the most reliable way we can assist in resolving your issue
- Date of occurrence
- Time of occurrence
- Location of occurrence
- If this issue has happened elsewhere on campus. If so, the location(s) it has occurred
- If the device was able to connect successfully in any other locations on campus. If so, the location(s) it has been successful
- Type of device experiencing the issue –
- Note: If you are using a device running on Android 10 or iOS 14 you will need to disable MAC randomization on your device first. See the Wi-Fi Troubleshooting section for instructions.
- MAC Address – If you are unsure where to locate your MAC Address please see, How to Find Any Device’s IP Address, MAC Address, and Other Network Connection Details article by How-to-Geek.
- If there were any other apps running on the device while the issue was experienced. If so, which apps
We understand that Wi-Fi outages and slow speeds can negatively impact your academics, work, and home life. Thank you for your patience and collaboration while we solve these Wi-Fi related issues.
network disruption 2020-12-08
A traffic accident has caused network damage at K’s ISP, and it appears to be affecting campus intermittently. Repairs are expected soon.
Update 11:47: Systems have been stable on redundant paths, but repairs have not begun. More disruptions possible later.
Update 17:33: Expect intermittent disruption around midnight early Wednesday as services are restored.
Update 2020-12-09 09:19: Services have been restored as of 05:46.
2020-02-20 Network and Voice Outage
2020-02-20 16:22 Services have been restored. Thanks for your patience.
2020-02-20 14:55 Data service has been restored, but voice service is still offline. K is working with CTS toward a resolution.
2020-02-20 14:30 CTS Telecom, K’s ISP, is having network trouble which is affecting voice and network communication to our campus. We are monitoring the situation. CTS indicates that service should be restored soon.
Wi-Fi network registrations cleared
Information Services has cleared all Wi-Fi device registrations from fall.
If all you require is Internet access, consider using the eduroam network. With eduroam, you need only connect once per device (not every quarter), and can connect at participating campuses all over the world. More information is available here:
https://is.kzoo.edu/network/wifiaccess/eduroam/
For faculty planning to use a personal networked device in class, Information Services recommends connecting and testing those devices before the first day of class.
Please contact helpdesk@kzoo.edu with any questions.