Making the Switch
Hello Faculty and Staff!
This morning, after 9 a.m. the College’s aged telephone system will be replaced with Microsoft Teams Phone. With Teams Phone, employees can place calls and receive calls outside of the College. Faculty and Staff can also expect many new services and features like setting unique voicemails, receiving voicemail transcriptions and messages via email, and more.
Note: The best way to seek help if you are having issues with Teams Phone during this migration is to email HelpDesk@kzoo.edu with a description of your issue and our computing team will get back to you as soon as possible.
Things to Note and Explore
Taking Calls
- Taking calls via Teams app – Most faculty and staff will not have a traditional desk phone. Instead, you will use Teams Phone which works within the Teams app on your computer or smartphone.
- Old Phones – Cisco IP desk phones will no longer be in use after the transition. These phones will be collected by IS staff for proper disposal.
- Personal Phones – You are not required to use your personal cell phone to answer Teams calls. If you choose to have the Teams app installed on your phone, there are settings for whether and when you want it to ring. Please work with your supervisor to determine the expectations for your availability.
Hardware
- Hardware during initial set-up – We recognize that with this change some may be in need of a headset or desk phone. Before submitting a request for hardware, we ask that you try to use Teams Phone as is for the initial period of time to evaluate how your set-up is functioning for you.
- Requesting Hardware – During this time please note your pain points and if you feel that you need additional hardware to make your set up more functional, please reach out to the Help Desk (HelpDesk@kzoo.edu) so we can work with you to find a solution.
Training and Resources
- Phone Migration Project – Provides details on the project itself including FAQs and links to instruction.
- Phone Services – For instructions on how to use Teams Phone visit the Phone Services page.
- Phone Guides – Check out these instructions to learn the ins-and-outs of Teams Phone.
Phone Support
We anticipate supporting a lot of community members today, with that said, we ask if you are having issues with Teams Phone during this migration is to email HelpDesk@kzoo.edu with a description of your issue and our computing team will get back to you as soon as possible.