MISO

2022 MISO Survey Results

Posted on by Katrina Frank

Understanding the Survey

In January 2022 Kalamazoo College conducted the Measuring Information Services Outcome (MISO) survey which is available to liberal arts colleges with merged library and IT organizations.

The purpose of the survey is to evaluate our services by better understanding the importance and level of satisfaction with the services we offer. Participants were asked to evaluate up to 38 services depending on their role in the College.

Survey Specifics

Faculty, Staff, and Students were asked about a series of Information Services items surrounding the services we offer as a department. The questions related to frequency of use, how informed participants felt about services, participant interest in learning about specific services, and more. The following results focus on participant response to how important an item is, and how satisfied they are with the item.

Responses to these questions were ranked on a four point likert scale:

How ImportantHow Satisfied
1: Not Important1: Dissatisfied
2: Somewhat Important2: Somewhat Dissatisfied
3: Important3: Somewhat Satisfied
4: Very Important4: Satisfied

Response Rates

Who took the survey?

97 Faculty

300 Students

127 Staff

Key Findings

Faculty Top Five

The following information lists the top five IS services in which Kalamazoo College faculty felt were the most important and those that they were most satisfied with. Note that the services are ordered with the highest scores starting at the beginning.

Most Important
  1. Availability of wireless on campus
  2. Performance of wireless on campus
  3. Time it takes to resolve your computing problems
  4. Hornet HQ
  5. Media technology in meeting spaces/classrooms
Most Satisfied
  1. Library circulation services
  2. Library research instruction for academic courses
  3. Physical course reserves
  4. Library reference/research services
  5. Archives/Special Collections

The following information lists the five least important and least satisfied IS department services according to faculty. All items classified as least important or least satisfied still averaged a score of 3 (satisfied) or higher. Note that the services are ordered with the lowest scores starting at the beginning.

Least Important
  1. Digital image collections (e.g. ARTStor)
  2. Archives/special collections
  3. Assistive technologies (screen reader, etc.)
  4. Physical course reserves
  5. Library research guides
Least Satisfied
  1. Assistive technologies (e.g. screen reader)
  2. Overall direction of info tech services
  3. Computing Help Desk
  4. Availability of wireless access on campus
  5. Campus computing labs

Student Top Five

The following information lists the top five IS services in which Kalamazoo College students felt were the most important and those that they were most satisfied with. Note that the services are ordered with the highest scores starting at the beginning.

Most Important
  1. Moodle
  2. Availability of wireless access on campus
  3. Performance of wireless access on campus
  4. Hornet HQ
  5. Campus printers
Most Satisfied
  1. Hornet HQ
  2. Moodle
  3. Library circulation services
  4. Overall library service
  5. Library OneSearch

The following information lists the five least important and least satisfied IS department services according to Kalamazoo College students. All items classified as least important or least satisfied still averaged a score of 3 (satisfied) or higher. Note that the services are ordered with the lowest scores starting at the beginning.

Least Important
  1. Digital image collections (e.g. ARTStor)Moodle
  2. Physical course reserves
  3. Archives/special collections
  4. Interlibrary Loan
  5. Student Computer Consultants
Least Satisfied
  1. Performance of wireless access on campus
  2. Availability of wireless access on campus
  3. Access to free or low cost textbooks/materials
  4. Group study spaces in the library
  5. Your input into computing decisions that affect you

Staff Top Five

The following information lists the top five IS services in which Kalamazoo College staff felt were the most important and those that they were most satisfied with. Note that the services are ordered with the highest scores starting at the beginning.

Most Important
  1. Support when you have a computing problem
  2. Availability of wireless on campus
  3. Performance of wireless access on campus
  4. Hornet HQ
  5. Time it takes to resolve a computing problem
Most Satisfied
  1. Library reference/research services
  2. Overall library service
  3. Web conferencing (e.g. Zoom, Teams)
  4. Information Services website
  5. Library circulation services

The following information lists the five least important and least satisfied IS department services according to Kalamazoo College staff. All items classified as least important or least satisfied still averaged a score of 3 (satisfied) or higher. Note that the services are ordered with the lowest scores starting at the beginning.

Least Important
  1. Assistive technologies (screen reader, etc.)
  2. Library OneSearch
  3. Library Circulation Services
  4. Archives/Special Collections
  5. Library reference/research services
Least Satisfied
  1. Performance of wireless access on campus
  2. Availability of wireless access on campus
  3. E-mail SPAM filtering
  4. Computing Help Desk schedule
  5. Status of information on computing problems

Key Findings Arranged by Level of Importance and Satisfaction

Most Important

The following information lists the top five most important IS department services. Note that the services are ordered with the highest scores starting at the beginning.

Faculty
  1. Availability of wireless on campus
  2. Performance of wireless on campus
  3. Time it takes to resolve your computing problems
  4. Hornet HQ
  5. Media technology in meeting spaces/classrooms
Students
  1. Moodle
  2. Availability of wireless access on campus
  3. Performance of wireless access on campus
  4. Hornet HQ
  5. Campus printers
Staff
  1. Support when you have a computing problem
  2. Availability of wireless on campus
  3. Performance of wireless access on campus
  4. Hornet HQ
  5. Time it takes to resolve a computing problem

Most Satisfaction

The following information lists the top five IS services in which each constituent group was most satisfied with. Note that the services are ordered with the highest scores starting at the beginning.

Faculty
  1. Library circulation services
  2. Library research instruction for academic courses
  3. Physical course reserves
  4. Library reference/research services
  5. Archives/Special Collections
Students
  1. Hornet HQ
  2. Moodle
  3. Library circulation services
  4. Overall library service
  5. Library OneSearch
Staff
  1. Library reference/research services
  2. Overall library service
  3. Web conferencing (e.g. Zoom, Teams)
  4. Information Services website
  5. Library circulation services

Least Important

The following information lists the five least important IS department services according to each participant group. All items classified as “least important” still averaged a score of 3 (satisfied) or higher. Note that the services are ordered with the lowest scores starting at the beginning.

Faculty
  1. Digital image collections (e.g. ARTStor)
  2. Archives/special collections
  3. Assistive technologies (screen reader, etc.)
  4. Physical course reserves
  5. Library research guides
Students
  1. Digital image collections (e.g. ARTStor)Moodle
  2. Physical course reserves
  3. Archives/special collections
  4. Interlibrary Loan
  5. Student Computer Consultants
Staff
  1. Assistive technologies (screen reader, etc.)
  2. Library OneSearch
  3. Library Circulation Services
  4. Archives/Special Collections
  5. Library reference/research services

Least Satisfaction

The following information lists the top five IS services in which each participant group was most least satisfied with. All items classified as “least satisfied” still averaged a score of 3 (satisfied) or higher. Note that the services are ordered with the lowest scores starting at the beginning.

Faculty
  1. Assistive technologies (e.g. screen reader)
  2. Overall direction of info tech services
  3. Computing Help Desk
  4. Availability of wireless access on campus
  5. Campus computing labs
Students
  1. Performance of wireless access on campus
  2. Availability of wireless access on campus
  3. Access to free or low cost textbooks/materials
  4. Group study spaces in the library
  5. Your input into computing decisions that affect you
Staff
  1. Performance of wireless access on campus
  2. Availability of wireless access on campus
  3. E-mail SPAM filtering
  4. Computing Help Desk schedule
  5. Status of information on computing problems

What Next?

  • The IS department will continue to review the rest of the data and comments carefully
  • Compare this year’s results with our 2012 MISO survey results and to other schools
  • Use the data to make changes and improvements not only with IS staff and leadership but with affiliated committees and groups as well.

Questions

If you have questions relating to this survey please contact our Library Director, Stacy Nowicki at stacy.nowicki@kzoo.edu.