• Getting Started with Teams Phone (YouTube Playlist)
• First things to know about calls in Microsoft Teams
• Get Started with Microsoft Teams Call (Video 16:33)

• Check your voicemail in Microsoft Teams
• Schedule an out of office status in Microsoft Teams

• Call forwarding, call groups, and simultaneous ring in Teams
• Transfer a call in Microsoft Teams
• Add someone to a call in Microsoft Teams

• Voicemail greeting – To record a new voicemail greeting, select Record a greeting and follow the instructions to record your message.
• Choose a language for your default greeting and Choose what happens when the call is redirected to voicemail by selecting from the dropdown menus.  
• Set up text-to-speech customized greeting by typing your greeting in the text box. If you’ve recorded a greeting, it will override this setting.
• Manage your out-of-office voicemail by selecting when you want your greeting to play. You can also type your custom out-of-office greeting in the text box.

To change how calls are handled once they reach your voicemail, go to Call answer rules. Options that are available include:

• Let the caller record a message.
• Let the caller record a message or be transferred to someone else.
• End the call without playing your greeting.
• Play your greeting and end the call.
• Transfer the call to someone else.

If you choose an option that includes transferring the call, set the name or number where you want your calls to go under Where should they be transferred?

You can view incoming calls in a large or small window. Both can be resized during the call. Only the large window will show when you or someone else enables real-time text (RTT) or captions.

1. Select Settings and more
2. Settings
3.  Calls
4. Under Viewing incoming calls, select Large window or Small window.

• Welcome & introductions
• Why are we switching phone systems? – 1:14
• Why did we choose Teams Phone? – 3:38
• Meeting/training details 4:28
• Instruction – 5:20
• Basic interface tour and making a call – 5:55
• Personal settings: voicemail – 7:10
• Teams “Call tab” tour – 8:04
• Call history options: call back, remove users, add contact, block callers, etc. – 8:23
• Adding to speed dial – 9:13
• Forwarding options – 9:34
• Call handling and forwarding settings, call coverage, ring tones, etc. – 10:07
• Viewing incoming calls – 12:40
• Managing your voicemail – recording a greeting, text to speech, language settings, etc. – 13:01
• Out of office voicemail – 14:45
• Call groups and delegation – 15:49
• Delegating calls – 16:22
• Sharing your location – 17:31
• Call transfers – 19:02
• Device transfers within meetings – 21:50
• Contact card drop out – 23:19
• Multi-modal chat interfaces using your call history – 23:49
• Contact availability and schedule – 25:15
• Sort and filter calling history – 26:40
• Speed dialing – 28:06
• Where to find this recording – 28:56
• What to expect on the day of switch – 29:55
• Action items: set-up new voicemail, save old voicemails, old desk phones, etc. – 30:42
• Hardware for new system – 32:09
• Questions and Answers – 33:55
• Question 1: Is the delegate the default or added by an individual person? 34:02
• Question 2: Hardware questions including inquiry about computers that don’t have a microphone – 34:47
• Question 3: Where can we find instruction for mobile? – 35:45
• Question 4: Can we text people outside of the College from these numbers? – 37:32
• Question 5: Will fax machines still work with this system? – 38:07
• Question 6: How can we save our old voicemails? – 38:50
• Question 7: Can we do call trees and call queues? – 39:45
• Closing and where to get support – 40:54