Computer Support and Repair

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Help Desk

The Help Desk is located on the first floor of Upjohn Library Commons, to the right of the grand staircase. During the academic year hours are 8 a.m. to 5 p.m., Monday-Friday. The Help Desk can also be reached at 269.337.5800 or HelpDesk@kzoo.edu.

The Help Desk can help students, faculty, and staff with:

  • Passwords – changing/resetting KNET passwords via web form, phone, or walk-in with proper verification
  • Network Connections – wired and wireless troubleshooting
  • Virus and Spyware Protection – where/how to download and install, update definitions and scanning
  • Network Registration – where/how to register, troubleshooting

Note

  • For hardware issues, the Help Desk cannot assist with equipment not owned by the college.
  • For major software/hardware repairs on equipment not owned by the college, we can refer you to local computer repair businesses.

Student Computer Consultants

Student Computer Consultants (SCCs) are available to help students connect to the network and to answer basic computer questions. As time permits, SCCs can help with e-mail, software and printing. SCCs are located at the desk outside the Help Desk on the first floor of the Upjohn Library Commons.

At the SCCs’ discretion, they can also assist with hardware and software problems not related to connecting your computer to the network.

SCCs are available Sunday though Thursday evenings, from 6:00 p.m. until 10:00 p.m. outside the Help Desk in the Upjohn Library Commons.

Computer Support and Repair Hours

Help Desk

During the academic year:

Monday – Friday: 8 a.m. – 5 p.m.

Student Computer Consultants

During the academic year:

Sunday – Thursday: 6 p.m. to 10 p.m.

Faculty and Staff Computers

The College supplies a desktop computer to each employee that requires one for their job responsibilities. These computers are refreshed on a periodic basis from funds supplied by the College for technology renewal. Our normal replacement cycle is approximately five years. For more information on laptop purchases view the Kalamazoo College Laptop Purchasing Policies.

NOTE: The President’s Staff made a budget decision to suspend purchases of new computers for the 2017-18 year. This means that the computer rotation is suspended and lengthened by one year.

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